RapidDeploy增加了与AT&T合作的911地图、分析产品

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RapidDeploy和AT&T宣布扩大合作关系,允许AT&T向911中心提供RapidDeploy RadiusPlus映射和Eclipse分析解决方案的访问,并继续为RapidDeploy的Nimbus云辅助调度平台做出类似安排

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RapidDeploy首席执行官兼联合创始人史蒂夫·劳彻表示,2018年CAD与AT&T的合作伙伴关系一直是公司的关键,加利福尼亚州、堪萨斯州和亚利桑那州签订了引人注目的合同,拓展与地图和分析的关系将有利于公共安全答疑点

. 她说,实施RapidDeploy技术可以帮助911中心了解NG911的功能和灵活性

RapidDeploy和AT&T宣布扩大合作关系,允许AT&T向911中心提供RapidDeploy RadiusPlus映射和Eclipse分析解决方案的访问,并继续为RapidDeploy的Nimbus云辅助调度平台做出类似安排

“我们一直与AT&T公共安全部门和AT&T FirstNet部门进行广泛合作,确保我们真正涵盖了我们不仅可以为911提供的端到端技术,而且还可以为NG911定位,以及这将为未来带来什么,Raucher接受IWCE紧急通讯采访时说。“所有这些工作都是为了统一911体验这一共同目标而进行的,从第一次呼叫着陆到现场应答器以及介于两者之间的一切。”

AT&T负责FirstNet和公共安全的副总裁Stacy Schwartz说,RapidDeploy相对较短的时间内已经凭借其基于云的平台公共安全市场做出了“一些惊人的事情”。她说,快速部署关系是AT&T的目标的一个“关键方面”,即迅速向第一反应者提供态势感知,并补充AT&T正建设的FirstNet公共安全宽带计划

“[RapidDeploy]能够PSAP提供非常快速、实时的信息,从而使第一响应者能够用更多的数据和更多的智能更好地完成自己的工作,这只是完成公共安全总体解决方案或等式的一个关键功能……我们对此非常兴奋。我们认为这确实是公共安全所需要的未来,也是我们的公共安全行动计划和第一反应人员需要做得更好的未来。”

施瓦茨说:“我们与RapidDeploy合作的好处于,这不是一家硬件公司寻找更快、更敏捷的基于软件的解决方案;这是一家以敏捷方式思考的软件公司。”

许多知名的911供应商最近宣布了将其产品迁移到云环境中的选项,但Raucher说,他认为此类云托管产品公共安全方面不如RapidDeploy的云原生解决方案有效

Raucher说,他不担心越来越多的知名911供应商云端推出产品

“我认为这是一个很大的市场。很多人都与他们的供应商建立了关系,如果他们让他们的客户继续使用他们的技术,那么他们将拥有更多的权力。但我们对业务持开放态度,我们关心的是为客户提供最佳体验。”

 

英文译文:

RapidDeploy and AT&T announced an expansion of their relationship, allowing AT&T to offer 911 centers access to RapidDeploy RadiusPlus Mapping and Eclipse Analytics solutions, as well as continuing to a similar arrangement for RapidDeploy’s Nimbus cloud-aided dispatch platform, according to officials for the companies.

“We’ve been working extensively with both the AT&T public-safety side of the house and the AT&T FirstNet side of the house, making sure that we’re really covering the end-to-end spectrum of technology that we can provide to not just 911 but positioning ourselves for NG911 and what that will bring in the future,” Raucher said during an interview with IWCE’s Urgent Communications

This unified approach to 911 is designed to “reduce the time it takes to get a successful response while protecting the first responders with better situational awareness and getting better location accuracy,” Raucher said. “All of these elements come together and deliver us this unified experience that AT&T has the market position, technological knowhow and vision to execute with us.”

“We’ve spent a lot of time with [Raucher] and the RapidDeploy folks talking about … looking at an entire end-to-end solution,” Schwartz said during an interview with IWCE’s Urgent Communications

“[RapidDeploy’s] ability to provide very rapid, real-time information at the PSAP that actually would, in turn, enable a first responder to do his or her job better—with more data and more intelligence—is just a critical feature that completes the total solution or equation to public safety … We’re really excited about it. We think it really is the future of what public safety needs and what our PSAPs and first responders need to do their job better.”

“What’s great about the work we’re doing with RapidDeploy is that this is not a hardware company looking at software-based solutions that are faster and more agile; this is a software company that thinks in agile terms,” Schwartz said.

Traditionally, PSAPs have used technological solutions that are premise-based, meaning the hardware and software needed to receive and process emergency calls is located at the 911 centers. Since its introduction to the U.S. market in 2017, RapidDeploy has been recognized as a leader in cloud-based solutions that quickly have gained traction in the public-safety market, particularly as FirstNet and other carriers have offered prioritized connectivity to first-responder agencies.

“Cloud-hosted is this legacy lift-and-shift model, where you’re going to take something that’s designed to run on-premise or in a data center and try to make it run on the cloud, not taking any of the benefits of cloud and micro services on latency design or high availability,” Raucher said. “What’s happened is that there’s a race for everybody to fill their shop with cloud-based products, because now they realize that the cloud is an accepted method of delivery for public safety.”

“In an equal marketplace, our product will shine through, so I don’t have a huge concern that everyone else is now offering some kind of version of cloud in their product suite,” Raucher said. “I think the proof of the pudding is in the eating. With the distribution partnership that we have—the strategic relationship with AT&T—being able to access the entire market, with us having the best-in-class software out there, I see the competition as healthy, for a start.

For public safety, the biggest drawback to cloud-based solutions is the possibility that connectivity to the cloud could be lost during an emergency situation, particularly when in the case of a natural disaster. Prioritized-access programs for first responders offered by FirstNet and other carriers have helped matters, but edge-cloud technologies—an architecture in which the cloud server is located near or in a 911 center, instead of in a remote data center—eventually could reduce latencies and improve reliability, Schwartz said.

“That is definitely one of more promising opportunities, but we will want to make sure that we are comfortable, very careful and deliberate with our 911 customers to make sure that we are where we want to be. But the ability to have the cloud more present and closer to the user will certainly be a huge benefit to our PSAP customers.”

 

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